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Frequently Asked Questions (FAQ)
Orders
How do I make changes to an order I’ve already placed?
Orders can only be updated if they haven’t entered the shipping process. Please contact us right away at service@carrieamber.com.
What do I do if I received a defective order?
Please email us within 7 days of delivery with your order number and photos. We’ll make it right.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
My address is incorrect on my order, can I change it?
If your order hasn’t shipped yet, email us immediately at service@carrieamber.com so we can update your address.
How do I track my order?
Once your order ships, you’ll receive a tracking email with details. You can also log into your account to check the status.
Shipping
When will I receive my order?
Orders are processed within 1–3 business days and typically arrive within 3–7 business days depending on your location.
Do you ship internationally?
Not yet — we currently only ship within the U.S.
Why is my package delayed?
Shipping delays may occur due to weather, carrier issues, or holidays. Please check your tracking link first; if you still need help, contact us at service@carrieamber.com.
What do I do if I never received my order?
If your order shows it was delivered but you can’t locate it, please check with neighbors or your building manager. If still missing, contact the carrier directly. While we’re not responsible for packages marked as delivered, we’ll do our best to assist.
How do I track my order?
Once your order ships, you’ll receive a tracking email with details. You can also log into your account to check the status.
Returns
What is the return policy?
We accept returns within 30 days of delivery for unworn, unwashed items in their original packaging. Panties and underwear are final sale. A $5.95 return shipping fee will be deducted from your refund (store credit).
How long does the refund take?
Refunds are issued as store credit within 5–10 business days after we receive and inspect your return.
Why didn’t I receive my full refund?
A $5.95 return shipping fee is deducted from all returns. Original shipping costs are non-refundable, and in rare cases, a restocking fee may apply if items are not returned in their original condition. We’ll always be transparent about any deductions so there are no surprises.
How do I print my return label?
Visit our online return portal (Loop Returns) or email service@carrieamber.com for assistance.
Can I return a final sale item?
Final sale items cannot be returned or exchanged.
Promotions & Sales
How often do you run sales?
We offer seasonal promotions and special events throughout the year. Subscribe to our newsletter to stay updated.
Can I use a promotional code on sale items?
Some promo codes may not apply to discounted or final sale items. Please check the terms of the promotion.
My promo code isn’t working — what should I do?
Double-check the spelling, expiration date, and eligible products. If you still have issues, email us at service@carrieamber.com
I placed an order yesterday and now the item is on sale. Can I get a discount?
Unfortunately, we cannot apply discounts retroactively to past orders.
Still have questions?
Please contact us at service@carrieamber.com.